RETURN POLICY 

 

RUGERKS™ source and selects the highest quality products for our customers and stands behind the products we sell and delivery. If you are not completely satisfied with your purchase, we would like to make it right. Please sends us an email to discuss your dissatisfaction: customerservice@rugerks.com

 

We cannot accept returns for:

  • Gift cards

  • Sale items

  • Opened bottles or containers

  • Snack boxes

 

To begin a return, please email us at customerservice@rugerks.com to initiate your return. After which

a return authorization request will be made to you via email within 3-5 business days with complete return instructions. If you do not receive an email with complete return instructions within 3-5 business days, please contact us at 1-888-249-1306. A Rugerks™ representative will be available Monday - Friday, 9 AM - 6 PM EST.

 

Damaged Orders

If after accepting your package it is determined to be damaged, please send us a picture of the actual package by email to customerservice@rugerks.com . Do not discard of the box or packing materials, as they may be needed to return the item.

 

Return Shipping Costs

Unfortunately, RUGERKS™ cannot cover the cost of shipping for products returned due to buyer’s regret.

If you refuse your delivery without inspection, or return a non-defective or undamaged product, you will incur original shipping charges if any along with actual return shipping fees. If your returned merchandise was mis-shipped, damaged or defective RUGERKS™ will be happy to refund you for return shipping costs. If you received FREE shipping, you are not eligible for a refund on shipping and you will be responsible for shipping cost to return the product.

KINDLY NOTE: No returns will be allowed beyond 30 days from your date of shipping.

Shipping and Tax 

 

We offer free standard shipping to U.S. domestic locations for orders over $50 except for the States of CA, HI, AK, and US Territories GU, AS, VI and Commonwealth MP, PR after any applicable discount. An order must total $50 or more before tax and shipping. If orders are destined to multiple locations, each order must total over $50 to qualify. International orders are excluded from free shipping and . Standard shipping time is the only applicable method for free shipping.

 

Orders placed after 3:00 PM EST Mondays - Saturdays will process the following business day.

 

Our standard rate shipping starts at  $5.05. Shipping rates are calculated at checkout.

We are currently taking orders for International shipment.

 

Georgia Sales Tax

Why are you charged sales tax?

Rugerks is responsible for charging sales tax, as applicable, per state laws and local tax laws or where Rugerks is otherwise obligated to do so. Sales tax can vary per order due to several factors.

 

How is Sales Tax Calculated? 

State and local sales tax, when applicable, will be charged on items purchased from Rugerks that are shipped to a United States address. The amount of sales tax charged on any order is based on several factors including, but not limited to:

 

  • Item Purchase

  • Delivery address

  • Seller's return address

  • Shipping costs